End of Life for all 2013 QuickBooks

When does it happen?

After May 31, 2016, access to add-on services will be discontinued or QuickBooks 2013 Desktop (Windows and Mac). This includes all versions of QuickBooks 2013 (Pro, Premier, Enterprise Solutions, Accountant Edition, and Mac).

Note: If you do not use any of the add-on services in QuickBooks 2013, your product will continue to work for you but you will not be able to subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks.

In addition to QuickBooks 2013 (for Windows and Mac), there are a few other Intuit products that are affected by the discontinuation of add-on services.

What service discontinuation means:

Products affected by service discontinuation as of May 31, 2016, are listed in the table below. If you don’t make use of live technical support or any of our add-on services, and are happy with your current version of QuickBooks, you can continue to use it.

If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you’ll need to upgrade to the latest version of QuickBooks as soon as possible.

Detailed information


Calendar Year 2016 Discontinuation Policy (QuickBooks 2013 Products)

Fully supported products Products for which services will be discontinued after May 31, 2016
 

QuickBooks Pro and Premier (Windows) 2016, 2015, 2014

 QuickBooks Pro 2013

QuickBooks Premier 2013 (General Business, Contractor, Manufacturing &  Wholesale, Nonprofit, Professional Services, and Retail)

QuickBooks for Mac 2016, 2015, 2014  QuickBooks for Mac 2013
QuickBooks Enterprise Solutions 16, 15, 14  QuickBooks Enterprise Solutions 13
 

QuickBooks Accountant 2016, 2015, 2014

 QuickBooks Premier Accountant Edition 2013

QuickBooks Professional Bookkeeper 2013

As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.

Product, upgrade, and pricing information for QuickBooks 2016 (all versions):
We want to work with you to make sure that your upgrade experience is easy, fast, and as cost-effective as possible.

Upgrade to QuickBooks Online financial software offerings.

What are my QuickBooks Desktop upgrade options?

Difference between the 2013 and 2016 products.
QuickBooks 2016 includes many new productivity boosting features to help you save more time and stay more organized. Would you like a representative from One 8 Solutions to contact you to discuss what’s new since 2013 and learn about the new 2016 features in action? Use the form below.

System requirements.
Check the system requirements to learn whether your current system will support the latest version of QuickBooks:  System requirements for QuickBooks 2016 and Enterprise Solutions 16.0

Upgrade process and assistance.
After you complete your order for QuickBooks 2016, you will receive an email with a download link and instructions to help you:
Get the most out of QuickBooks
Help avoid common mistakes
Get answers to your QuickBooks questions

Time required.
In most cases, you can update QuickBooks and your company file in less than an hour. The larger your company file, the longer it takes. After you install QuickBooks 2016 or QuickBooks for Mac 2016, you will be prompted to register, which is required if you want to access any add-on services or live support while using QuickBooks 2016.

Company file conversion.
When you upgrade, you are prompted to convert your company file so it will work with your new product. We take great precautions during this process to protect your data. For example, QuickBooks verifies the integrity of your data file and helps you perform a backup before the upgrade process begins.

*Expires at the earlier of 9/21/2016 or 30 days after registration. You can call upon purchase or within 30 days of completing your QuickBooks registration on the Web. One technical support phone call for up to 60 minutes (cannot be redeemed in increments) per registering customer allowed within the above-mentioned qualifying period.

Frequently asked questions you may be interested in:

Why do you discontinue products?
We are committed to developing easy, straightforward financial tools that help you today and grow with you tomorrow. But it’s a balancing act – making QuickBooks better and easier to use while still supporting older versions.

How do I know if this affects me?
If you use QuickBooks 2013 or any of the other affected Intuit Products and you subscribe to live technical support or any of our add-on services, you will need to upgrade your product on or before May 31st to continue using your services.

Note:
As services to older versions are scheduled to be discontinued, we notify affected customers in advance by mail or email and through in-product notifications and information on this web site, such as this article. Please keep an eye out for updates on our future plans as they become available.

What are the add-on services?
The most popular add-on services that will no longer work with QuickBooks 2013 after May 31, 2016 are Payroll, Technical Support, Payments, and Online Banking. The full list can be found in the Affected services section below.

What are the affected 2013 services?
Upgrade as soon as possible to retain access to the following add-on services and live support. Click any service below to learn how it is affected by service discontinuation.

QuickBooks Pro 2013, Premier 2013, QuickBooks Enterprise Solutions 13

Payroll Services

Assisted Payroll: After May 31, 2016, QuickBooks 2013 will no longer automatically calculate correct payroll taxes, provide payroll forms, or allow you to send your payroll data. Your subscription will be inactivated and tax forms will no longer be filed on your behalf. Frequently asked questions about QuickBooks Payroll.

Basic, Standard, or Enhanced Payroll: After May 31, 2016, QuickBooks 2013 will no longer automatically calculate correct payroll taxes or provide payroll tax forms. Your paychecks may be inaccurate and your subscription will be inactivated. Frequently asked questions about QuickBooks Payroll.

Employee Organizer: You will no longer have access to your Employee Organizer information.

Workers’ Comp Payment Service: You will no longer be able to process Workers’ Comp Payments through QuickBooks 2013. A supported version of QuickBooks and an active Payroll subscription are required to run the payment service.

ViewMyPaycheck (VMP): You and your employees will no longer have access to ViewMyPaycheck. An active Payroll subscription and supported version of QuickBooks are required to use this service.

1099 E-File Service
You will receive a message indicating you are not able to launch the service from the 1099 Wizard within QuickBooks 2013. This message will include information on using the service outside of QuickBooks, as well as upgrade instructions.

Credit Card Processing

Merchant Service: You will receive a message indicating that the service is no longer available. You will not be able to process credit card transactions through QuickBooks 2013. This message includes instructions for processing credit card transactions outside of QuickBooks.

Terminal Download: If you are a terminal customer, you will still be able to process credit cards through your terminal, but you will not be able to download transactions into QuickBooks.

Automatic Credit Card Billing: Your automatic credit card billing service is discontinued and you will not be able to download transactions into your QuickBooks 2013 software. Your customer profiles in the Automatic Credit Card Billing system are deleted and you do not have access to the data you entered.

Check Solution
You will receive a message indicating that the service is no longer available, and you will not be able to process check transactions through QuickBooks 2013. This message will include instructions for processing check transactions outside of QuickBooks.

Bill Pay
You will receive an error message instructing you to contact technical support, and you will no longer be able to connect to your financial institution to pay bills.

Billing Solution (formerly QuickBooks Online Billing)
You will get a message indicating that the service is no longer available. The message will include upgrade instructions.

Online Payment Processing (Intuit PaymentNetwork)
You will receive a message indicating that the service is no longer available. You will not be able to process or download online payment transactions through QuickBooks 2013. The message indicating service discontinuation will provide upgrade instructions. Alternatively, you can continue to use Intuit PaymentNetwork without QuickBooks.

For more information, contact us using the form below.

Point of Sale
Intuit Service Store Exchange Method: This service will not be available in QuickBooks Point of Sale versions 7, 8, 9,  or 10.

Accountant’s Copy File Transfer (ACFT)
This service will not be available in QuickBooks Premier Accountant Edition 2013.

Download Latest Exchange Rates
Users will not be able to download the latest exchange rates.

Contributed Reports
Users will not be able to contribute reports to the platform for contributed reports (Report Center> Contributed Reports). They will also not be able to access any new reports on that platform.

Online Banking
You will receive an error message during an attempt to download transactions, send online payments, or send online transfers. The exact error message depends on your download method. For example, you may receive “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade your QuickBooks.

Third-party products
We do not anticipate the discontinuation of QuickBooks 2013 and QuickBooks Enterprise Solutions 13 to result in any disruption with the QuickBooks compatible software from the Intuit Partner Platform. You can see a list of this software at the Intuit Marketplace.

Enterprise Solutions Full Service Plan (FSP)
If you are using QuickBooks Enterprise Solutions 13 and have an active Full Service Plan, you will continue to receive support for your basic program until the expiration of your plan. This support will cover basic “how do I” and troubleshooting questions. (Any complex issues that require greater troubleshooting may be addressed/corrected in a later version of QuickBooks Enterprise Solutions) All Add-on services that are being discontinued will no longer function regardless of your support plan and will not be covered under the FSP. However, it’s important to always install the latest version of Enterprise Solutions (which you receive as a part of the Full Service Plan) by May 31, 2016 to ensure uninterrupted services and functionality.

QuickBooks for Mac 2013

Online Banking
You will see an error message when you try to download transactions, send online payments, or send online transfers. The error message you see depends on your download method. For example, you may see the message “QuickBooks is unable to verify the Financial Institution Information for this Download.” There is no need to contact your Financial Institution, as they will refer you back to Intuit to upgrade your QuickBooks.

What live technical support and Online Backup are affected?

Technical support plans—All QuickBooks products

Support for installation, upgrades, error messages, and product defects.

Support for installation, upgrades, error messages, and product defects is available only for currently supported versions of QuickBooks.

Replacement CDs, manuals, and live support are no longer available. If you are still using an unsupported product and you see a message that you need to reinstall your product, you can access the software download online.

Active QuickBooks Care Protection Plan with automatic renewal.

Monthly renewal: If you have an active QuickBooks Care Protection Plan that automatically renews monthly (such as the QuickBooks Care Protection Plan with Monthly Billing), your plan will be automatically canceled on the next renewal date after May 31, 2016, unless you upgrade to QuickBooks 2016. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade.

90 day renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each 90 days (such as the QuickBooks Care Protection Plan with 90 day Billing), your plan will be automatically canceled on the next renewal date after May 31, 2016, unless you upgrade to QuickBooks 2016. In addition, any included services, such as data recovery and free Online Backup, will be canceled unless you upgrade

Annual renewal: If you have an active QuickBooks Care Protection Plan that automatically renews each year(such as the QuickBooks Care Protection Plan with Annual Billing), you will continue to receive live support and any service included in your QuickBooks Care Protection Plan until the plan’s expiration date. At that time, if you are still using QuickBooks 2013, your QuickBooks Care Protection Plan will be automatically canceled and will not renew. In addition, any included services, such as data recovery and free Online Backup, will be canceled as well.

Live telephone support on a pay-per-use basis.

If you want to receive live support on a pay-per-use basis (One-Time Support) after May 31, 2016, you will need to have a currently supported version of QuickBooks (2016, 2015, 2014). You can still get answers to common questions by searching the QuickBooks Support web site if you chose not to upgrade, but we do not provide live support for products affected by service discontinuation.

What about registration and downloads for older, non-supported products?

Intuit will make every effort to provide customer support for registration and licensing for older versions of QuickBooks under Intuit’s standard terms and conditions, if that data is available. Unfortunately, they cannot assure that they will be able to register, provide key codes, or offer data and password recovery for older versions of QuickBooks.

Similarly, although they are not able to provide replacement CDs, disks, or manuals for unsupported versions of QuickBooks, Intuit provides download files back to QuickBooks 2013.

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